Terms and conditions

Last Updated: 16/06/2025

Welcome to Mama On The Go (https://mamaonthego.co.ke). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.

1. General

Mama On The Go is an e-commerce platform based in Kenya that provides physical products, including breast pumps and accessories, to customers within the country. All transactions, deliveries, and services are governed by the laws of Kenya.

2. Eligibility

Although our products are primarily intended for breastfeeding mothers, our website is open to all users who are able to form legally binding contracts under Kenyan law.

3. Orders and Payment

• All orders placed on our website are subject to product availability and confirmation of the order price.
• Payment must be made in full before products are dispatched.
• We currently accept M-Pesa as our sole payment method.
• Once your order is confirmed, you will receive a confirmation email and SMS (if applicable) with your order details.

4. Shipping and Delivery

• We only deliver products within Kenya.
• Delivery timelines are estimated and not guaranteed. Delays may occur due to unforeseen logistical circumstances.
• Shipping is handled by our internal team, and delivery fees (if any) are communicated at checkout.

5. Returns and Refunds

Please refer to our Refund and Return Policy page for full details on how to return items and request a refund.

6. Warranty and Liability

Our breast pumps come with a 3-month limited warranty against defects in materials and workmanship. This warranty does not cover:

• Damage resulting from contact with water or milk
• Damage caused by the use of fast charging adapters
• Normal wear and tear or damage due to misuse or neglect

Customers are encouraged to follow all usage and maintenance instructions as outlined in the product manual. Failure to do so may void your warranty. To initiate a warranty claim, please contact our support team using the contact details below.

Limitation of Liability:
Mama On The Go shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or misuse of any product purchased through our website.

7. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Mama On The Go and may not be copied, reproduced, or used without written permission.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy page to learn more about how we collect, use, and protect your personal information.

9. Third-Party Services

We currently use M-Pesa as our payment gateway. By using this service, you also agree to M-Pesa’s terms and conditions. We are not responsible for any issues or losses arising from third-party service providers.

10. Changes to Terms

Mama On The Go reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date. Continued use of the website constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of Kenyan courts.

12. Contact Us

If you have any questions or concerns, please contact us at:

Email: sales@mamaonthego.co.ke
Phone: +254 742 920 738